Working both alongside his team and directly with clients, Henry helps ensure the
success of thousands of active PhoneBurner clients. His passion is to deliver
measurable sales growth to teams of all sizes, by helping them implement a more
efficient and more effective sales process.
Hi, I’m Henry Evans from PhoneBurner, and this is our Tech Talk.
PhoneBurner is an outbound sales dialing platform that streamlines repetitive tasks, so reps engage more contacts, and have more high-quality live conversations in less time.
I’m the VP of Customer Success and my role is to make sure PhoneBurner is getting amazing results for our 1000’s of customers.
According to industry data from salesforce.com, 92% of all customer interactions happen over the phone. Yet, it takes more calls, more emails, more touches to get people on the phone than ever before. Reps are spending considerably more of their time on repetitive tasks, than actually engaging in high quality conversations and selling.
How we solve this at PhoneBurner is by providing more touches and more live conversations, without the repetitive and time-consuming tasks.
In a world that’s more remote than it has ever been we help companies stay connected to customers, campaigns connected to supporters, and sales managers connected to their team even if they are on opposite coasts.
You can do reporting in PhoneBurner, daily emails on rep’s activities and even have a leaderboard showing live, real-time results! And ALL of this works online perfectly for remote teams!
According to HubSpot 41.2% of salespeople said their phone is the most effective sales tool at their disposal.
According to our Top Performance in Sales Prospecting research, it takes an average of 8 touches to get an initial meeting (or other conversion) with a new prospect. But the initial meeting is just the beginning. It takes a lot more to make the sale.
The current actual sales average seems to be between 1.3 call attempts (InsideSales.com research) and 2 attempts (Sirius Decisions Research).
Here’s the kicker: nearly two-thirds (64.8%) of reps’ time, on average, is spent in non revenue-generating activities, leaving only 35.2% for functions related to selling.
PhoneBurner takes what a rep normally does manually and automates as much of that process as possible. There is no robo-calling. No promotional blasts. We are a single line, POWER dialer so when someone answers the phone there’s no pause, awkward silence or dead air. We specialize in helping you make a human connection and build relationships.
We’ve been doing this for 1000’s of companies since 2008. We currently have a completely remote team and are a privately held company that also uses PhoneBurner for our own sales efforts as well! Founder’s story here – built by salespeople for salespeople as up to 70% of the time on the phone is wasted – PhoneBurner helps you have more quality conversations and get that time back.
Our customers are those who need to make outbound calls – if you’re using the phone as a sales or outreach tool. We are used by many different businesses – recruiting, mortgage, business services, financial services and more. We deal with individuals up to teams of several 100 users – if you have people engaged in dialing regularly, PhoneBurner can help.
Talk about lead lists, call lists, and building out a process that teams can use to be productive – whether that includes leaving voicemails, sending emails, sending texts…. Build a cadence with folders, etc. so that every day users can just log in, know exactly who to call, and the process is just fast and effective.
Completely customizable while being really easy to use.
We’re PhoneBurner, we’re here on the phone and you can talk to us!
We’re really proud of the team we’ve put together – we’re U.S. based, we answer the phone, we work hand-in-hand with clients to build the processes they need, the features they want. Partners in success.
Case Study review
Odin energy – complete change from in-person solar selling to going 100% online!
Kumar – managing different teams and campaigns
Hector Montalvo – started selling insurance, used PhoneBurner and was outperforming everyone else – so much so that he now shares PB as his system with others!
More calls, callbacks, and conversations. In addition to more live conversations, the ability to follow best practices of leaving a voicemail, sending an email for any and every call outcome, sending timely texts… results in overall increased engagement in the pipeline.
PhoneBurner is not a good fit if you need a predictive or multi-line dialer. Those systems are best when you have a large call center calling a very large list. For most small and mid-size businesses, PhoneBurner will get more of what you want – quality conversations.
PhoneBurner is both a CRM and a power dialer. If you already use Salesforce, HubSpot or Zoho we can integrate with those systems. We also work great with Zapier and PieSync as well to connect with virtually any system. But many customers find that using PhoneBurner in it’s stand-alone configuration works great! Show the integrations/webhooks and how PB can be part of automating your workflow.
Pricing starts at $149/user/mo and we have volume discounts and discounts for non-profits as well. If you’re an individual user, you can be setup and making calls & leaving emails on day 1 and making upwards of 60 dials an hour! If you’re a team, and need functionality such as SMS, detailed reporting, or integrations we have a great OB team that walks you through that within just a few meetings and you can usually still get the core PB dialing functionality up and running very quickly.