Hi, my name is Shubhi and I lead Employee Experience Automation at Yellow AI. Yellow AI is a total experience automation platform and we focus on providing a combination of human plus AI experience experiences to improve how organizations interact with both customers as well as employees. Our focus is on providing human life experiences, but at the same time to enable personalization at a huge scale.

We have all seen what has happened in the great resignation. Over 11 billion US employees have quit their jobs to move on to different roles where they get more flexibility, where what matters to them is prioritized and the organization is available to listen to their issues and react to that in a proactive manner. Almost 50% of such employees have already found rules and transitioned into them in a way that matters to them.

In this context, organizations seriously need to rethink their employee engagement strategies and priorities. We are a conversational AI platform that leverages the power of NLP and Sentiment analysis to help automate employee experiences at a large scale and still keep them humane.

Our conversational AI solutions understand the intent of employees and route them to the right resolution, be it in the form of a knowledge search or a process automation that needs to be triggered and it provides a single window for an employee to the rest of the organization.

At the same time, for the HR business partners, it provides them with the right set of analytics on what is the pulse of their organization and what better can they do to further improve employee experience? Yellow.ai actually started in around 2015 by three computer science grads. Since then, we have scaled to more than 1000 different customers across all industries ranging from BFSI, Pharma to Healthcare, you name it.

At the same time, we now have a presence in more than 50 different countries and over 10 employees globally. We partner with key GTM , SI and channel partners to deploy our solutions to enterprises at a large scale and make sure that our technology actually sits in your technical landscape and gets used by integrating with the rest of your tools and solutions.

Today we offer solutions in more than 30 different channels and 100 different languages, so our solutions are truly global, omnichannel and multilingual in nature. Yellow AI platform comes pre-configured with more than 100 different intents related to employee experience, which makes it super easy for you to get started.

You can literally get started on day one with a few clicks. Our NLP is truly world class and it has been tested against global leaders. We use sentence embedding based models which can be equipped with Sentiment Analysis, contextual learning, self learning and personalization to help provide your employees truly seamless and human conversational experiences.

Our bots talk like a human would. They understand multiple intents. They understand when an employee or a user interrupts a conversation to ask for something else, or when they refer to something that was discussed in a previous conversation and all of this is enabled through our multilingual NLP solutions. Since we are a platform, we are able to take learning from the other bots’ solutions and conversations and optimize it and use it to improve the rest of the bots, which overall improves the performance of all virtual assistants.

Now without further ado, let me actually take you to our product and showcase some of the liver implementations that we have done and how they have really helped move the needle for our customers. Let’s dive right in. Here is an example of HR automation being done on Microsoft teams.

The bot that we are showing you is a combination of HR and It support bot and it helps in onboarding new
employees. Since the bot is Proactive in nature and it’s integrated with Active Directory, as soon as we get an employee’s information we can automatically send a proactive notification to this new employee telling them about the next set of steps like who their mentor is, how can they ask for help? How can they procure a new device, et cetera? Here we are showcasing a simple device provisioning journey which is generally done manually and includes the need for employees to either create a service request on a tool like ServiceNow or BMC Remedy or actually go out and talk to the IT support staff. As you can see here, a request has been created and the same will be reflected in the Servicenow interface as well.

Now let us show you a quick self service knowledge search use case. Generally, new employees struggle with setting up their new devices, so in this case this employee has a query related to VPN. In the case of a remote work scenario, the bot first tries to perform self service by providing answers from its knowledge base.

As we had told you earlier, the bot can integrate with all common knowledge repositories like ServiceNow,
SharePoint and AWSS Three and give real time resolutions directly from there.

However, if the employee is not satisfied with this answer, it can further prompt them to either search in more documents, talk to an agent, or even create a service not ticket. Or another option could be for me to raise a ServiceNow ticket, in which case it directly automatically captures all the information and raises the ticket in ServiceNow and gives me the incident details.

This is another example of employee engagement where the bot actually reaches out to the employee based on certain touch points like having spent seven days in the organization or completing an anniversary, etc. And you can see sentiment analysis at work right here. So when employees said that they are anxious, the bot actually asked for certain reasons, probable reasons of why they said it that way. And if you notice, the employee did not really select any of the predefined options, but actually went ahead and entered a very specific answer that this was related to improper working hours and was able to provide an empathetic response to the employee and at the same time also put forward the organization’s concern towards the situation and all of this information gets captured in real time from thousands of employees and then presented to you in the form of analytics.

Here you can see what a sample dashboard might look like for an organization. For example, what’s the overall employee NPS score? What is the breakdown? How many users actually participated in the survey? Who are some people who are at risk who have given very negative feedback and you should actually go and meet them? And then what are the top drivers behind it? All of these bots are super easy to set up and you can just go ahead and install one of the templates from our marketplace which come pre trained and pre configured with many of these employee engagement use cases.

Our platform is pretty flexible in nature. It sits between your systems of engagement like Microsoft Teams,
Slack mobile app, SharePoint pages, basically wherever your users are and the systems of record, which is where you may have all of your data that could be success factors, maybe SharePoint for knowledge base service number for tickets and so on. At the same time, we also integrate with your other tools and utilities that could be RPA bots or maybe even other chatbots or automation utilities that you have configured in your technical landscape.

Now talking a bit about the pricing model. So our pricing model is basically based on the number of processes that we automate for you, which is why it is completely related to your ROI and the value that you are deriving out of the product. Our onboarding is mostly self, but at the same time we also provide you assistance through a dedicated CSM(Customer Success Manager), AM(Account Manager) and a delivery team. So you basically get a set of prebuilt templates, preconfigured intents that you can further customize based on your requirements either by yourself or through our delivery team if you choose to.

We also follow a Train the Trainer model where we directly work with your digital team, your HR business
partners or a knowledge management SPOC from your side so that we train them on how to use the tool and adopt it to the best of its capabilities for your organization.

Typically for us, it could take anywhere from one week to four weeks to go live based on the set of use cases and the processes that you choose to automate.

So that was a little bit about Yellow and our solutions.

We look forward to talking to you in more detail and helping you automate and improve your employee
experiences. Thank you and have a great day.